自2016年成立以来，Alexa奖计划使数百名大学生能够通过Socialbot Grand Challenge探索和竞争以发展对话代理商。挑战的目的是建立能够与人类在流行主题上连贯而诱人的代理人20分钟，同时达到至少4.0/5.0的平均评分。但是，由于对话代理商试图帮助用户完成日益复杂的任务，因此需要新的对话AI技术和评估平台。成立于2021年的Alexa奖Taskbot Challenge建立在Socialbot Challenge的成功基础上，通过引入交互式协助人类进行现实世界烹饪和做自己动手做的任务的要求，同时同时使用语音和视觉方式。这项挑战要求TaskBots识别和理解用户的需求，识别和集成任务和域知识，并开发新的方式，不分散用户的注意力，而不必分散他们的任务，以及其他挑战。本文概述了Taskbot挑战赛，描述了使用Cobot Toolkit提供给团队提供的基础架构支持，并总结了参与团队以克服研究挑战所采取的方法。最后，它分析了比赛第一年的竞争任务机器人的性能。

我们提出了Tacobot，这是为首届Alexa Prive Taskbot Challenge构建的面向任务的对话系统，该系统可帮助用户完成多步骤烹饪和家庭装修任务。Tacobot的设计采用以用户为中心的原则，并渴望提供协作且易于访问的对话体验。为此，它具有准确的语言理解，灵活的对话管理和引人入胜的响应生成。此外，Tacobot还以强大的搜索引擎和自动化的端到端测试套件为支持。在引导Tacobot的开发中，我们探索了一系列数据增强策略，以训练先进的神经语言处理模型，并通过收集的真实对话不断改善对话经验。在半决赛结束时，Tacobot的平均评分为3.55/5.0。

Any organization needs to improve their products, services, and processes. In this context, engaging with customers and understanding their journey is essential. Organizations have leveraged various techniques and technologies to support customer engagement, from call centres to chatbots and virtual agents. Recently, these systems have used Machine Learning (ML) and Natural Language Processing (NLP) to analyze large volumes of customer feedback and engagement data. The goal is to understand customers in context and provide meaningful answers across various channels. Despite multiple advances in Conversational Artificial Intelligence (AI) and Recommender Systems (RS), it is still challenging to understand the intent behind customer questions during the customer journey. To address this challenge, in this paper, we study and analyze the recent work in Conversational Recommender Systems (CRS) in general and, more specifically, in chatbot-based CRS. We introduce a pipeline to contextualize the input utterances in conversations. We then take the next step towards leveraging reverse feature engineering to link the contextualized input and learning model to support intent recognition. Since performance evaluation is achieved based on different ML models, we use transformer base models to evaluate the proposed approach using a labelled dialogue dataset (MSDialogue) of question-answering interactions between information seekers and answer providers.

Many real-world applications of language models (LMs), such as code autocomplete and writing assistance, involve human-LM interaction, but the main LM benchmarks are non-interactive, where a system produces output without human intervention. To evaluate human-LM interaction, we develop a framework, Human-AI Language-based Interaction Evaluation (H-LINE), that expands non-interactive evaluation along three dimensions, capturing (i) the interactive process, not only the final output; (ii) the first-person subjective experience, not just a third-party assessment; and (iii) notions of preference beyond quality. We then design five tasks ranging from goal-oriented to open-ended to capture different forms of interaction. On four state-of-the-art LMs (three variants of OpenAI's GPT-3 and AI21's J1-Jumbo), we find that non-interactive performance does not always result in better human-LM interaction and that first-person and third-party metrics can diverge, suggesting the importance of examining the nuances of human-LM interaction.

我们提出了一个开放域的社交聊天机器人Chirpy Cardinal。为了既有信息又有信息，我们的机器人以一种真实的，情感上的方式与用户聊天。通过将受控的神经产生与脚手架，手写的对话整合在一起，我们让用户和机器人都轮流推动对话，从而产生引人入胜且流利的体验。Chirpy Cardinal部署在Alexa奖Socialbot Grand Challenge的第四次迭代中，每天处理数千次对话，在9个机器人中排名第二，平均用户评级为3.58/5。

问答系统被认为是流行且经常有效的信息在网络上寻求信息的手段。在这样的系统中，寻求信息者可以通过自然语言提出问题来获得对他们的查询的简短回应。交互式问题回答是一种最近提出且日益流行的解决方案，它位于问答和对话系统的交集。一方面，用户可以以普通语言提出问题，并找到对她的询问的实际回答；另一方面，如果在初始请求中有多个可能的答复，很少或歧义，则系统可以将问题交通会话延长到对话中。通过允许用户提出更多问题，交互式问题回答使用户能够与系统动态互动并获得更精确的结果。这项调查提供了有关当前文献中普遍存在的交互式提问方法的详细概述。它首先要解释提问系统的基本原理，从而定义新的符号和分类法，以将所有已确定的作品结合在统一框架内。然后，根据提出的方法，评估方法和数据集/应用程序域来介绍和检查有关交互式问题解答系统的审查已发表的工作。我们还描述了围绕社区提出的特定任务和问题的趋势，从而阐明了学者的未来利益。 GitHub页面的综合综合了本文献研究中涵盖的所有主要主题，我们的工作得到了进一步的支持。 https://sisinflab.github.io/interactive-question-answering-systems-survey/

雅典娜2.0是一家亚历克萨奖的社会奖，这是最后两个Alexa奖奖挑战的决赛。雅典娜成功的一个原因是其新的对话管理战略，它允许它动态构建组件模块的对话和响应，导致每个互动的新型对话。在这里，我们在20/21竞争期间描述了Athena的Alexa奖的系统设计和性能。雅典娜的活跃演示以及视频录音将挑起对话AI的艺术状态的讨论。

大型语言模型，例如OpenAI的法典和DeepMind的字母，可以生成代码来解决以自然语言表达的各种问题。这项技术已经在至少一项广泛使用的编程编辑器扩展程序中进行了商业化：Github Copilot。在本文中，我们探讨了具有大型语言模型（LLM辅助编程）的编程与程序员协助的先前概念化相似，并且与众不同。我们借鉴了公开可用的经验报告，有关LLM辅助编程以及先前的可用性和设计研究。我们发现，尽管LLM辅助编程通过搜索和重用分享了一些编译，配对编程和编程的属性，但技术可能性和实践经验都存在根本差异。因此，应该将LLM辅助编程视为具有自己独特的属性和挑战的新方法。最后，我们借鉴了用户研究的观察结果，在该观察中，非专家最终用户程序员使用LLM辅助工具来求解电子表格中的数据任务。我们讨论可能出现的问题，并在将大型语言模型应用于最终用户编程时，尤其是对于几乎没有编程专业知识的用户。

Developing safe and useful general-purpose AI systems will require us to make progress on scalable oversight: the problem of supervising systems that potentially outperform us on most skills relevant to the task at hand. Empirical work on this problem is not straightforward, since we do not yet have systems that broadly exceed our abilities. This paper discusses one of the major ways we think about this problem, with a focus on how to turn it into one that can be productively studied empirically. We first present an experimental design centered on choosing tasks for which human specialists succeed but unaided humans and current general AI systems fail. We then present a proof-of-concept experiment following meant to demonstrate a key feature of this experimental design and show its viability with two question-answering tasks: MMLU and time-limited QuALITY. On these tasks, we find that human participants who interact with an unreliable large-language-model dialog assistant through chat -- a trivial baseline strategy for scalable oversight -- substantially outperform both the model alone and their own unaided performance. These results are an encouraging sign that scalable oversight will be tractable to study with present models and bolster recent findings that large language models can productively assist humans with difficult tasks.

会话代理显示了允许用户使用语言与移动设备进行交互的承诺。但是，要使用自然语言执行不同的UI任务，开发人员通常需要为每个特定任务创建单独的数据集和模型，这是昂贵且耗费的。最近，预先训练的大型语言模型（LLMS）被证明能够在目标任务中有几个示例提示时能够概括到各种下游任务。本文调查了使用单个LLM与移动UI进行多功能对话交互的可行性。我们建议一个设计空间，以在协作完成移动任务时对用户和代理之间的对话进行分类。我们设计提示技术以使LLM适应移动UIS上的对话任务。实验表明，我们的方法可以与体面的表现相互作用，从而表现出其可行性。我们讨论我们的工作用例及其对基于语言的移动互动的影响。

This paper aims to provide a radical rundown on Conversation Search (ConvSearch), an approach to enhance the information retrieval method where users engage in a dialogue for the information-seeking tasks. In this survey, we predominantly focused on the human interactive characteristics of the ConvSearch systems, highlighting the operations of the action modules, likely the Retrieval system, Question-Answering, and Recommender system. We labeled various ConvSearch research problems in knowledge bases, natural language processing, and dialogue management systems along with the action modules. We further categorized the framework to ConvSearch and the application is directed toward biomedical and healthcare fields for the utilization of clinical social technology. Finally, we conclude by talking through the challenges and issues of ConvSearch, particularly in Bio-Medicine. Our main aim is to provide an integrated and unified vision of the ConvSearch components from different fields, which benefit the information-seeking process in healthcare systems.

我们介绍了Sparrow，这是一个寻求信息的对话代理，与提示的语言模型基线相比，训练有素，更有帮助，正确和无害。我们使用从人类反馈中的强化学习来培训我们的模型，以帮助人类评估者判断代理人的行为。首先，为了使我们的代理人更有帮助和无害，我们将良好对话的要求分解为代理人应遵循的自然语言规则，并分别向评估者询问每个规则。我们证明，这种崩溃使我们能够收集对代理行为的更多针对性的人类判断，并允许更有效的规则条件奖励模型。其次，我们的代理商在收集对模型声明的偏好判决时提供了支持事实主张的来源的证据。对于事实问题，麻雀提供的证据支持了78％的时间。比基线比基线更享受麻雀，同时对人类的对抗性探测更具弹性，在探测时只有8％的时间违反了我们的规则。最后，我们进行了广泛的分析，表明尽管我们的模型学会遵守我们的规则，但它可以表现出分布偏见。

视频可访问性对于盲人和低愿景用户来说至关重要，以获得教育，就业和娱乐的公平参与。尽管有专业和业余服务和工具，但大多数人类生成的描述都很昂贵且耗时。此外，人生成的描述的速率不能匹配视频产生的速度。为了克服视频可访问性的越来越多的空白，我们开发了两个工具的混合系统到1）自动生成视频的描述，2）提供响应于视频上的用户查询的答案或附加描述。与26例盲和低视力下的混合方法研究结果表明，当两种工具在串联中使用时，我们的系统会显着提高用户理解和享受所选视频的理解和享受。此外，参与者报告说，在呈现自生物的描述与人类修订的自动化描述相关时，没有显着差异。我们的结果表明了对发达系统的热情及其承诺提供对视频的定制访问。我们讨论了当前工作的局限性，并为自动视频描述工具的未来发展提供了建议。

In this chapter, we review and discuss the transformation of AI technology in HCI/UX work and assess how AI technology will change how we do the work. We first discuss how AI can be used to enhance the result of user research and design evaluation. We then discuss how AI technology can be used to enhance HCI/UX design. Finally, we discuss how AI-enabled capabilities can improve UX when users interact with computing systems, applications, and services.

Recent developments in natural language generation (NLG) using neural language models have brought us closer than ever to the goal of building AI-powered creative writing tools. However, most prior work on human-AI collaboration in the creative writing domain has evaluated new systems with amateur writers, typically in contrived user studies of limited scope. In this work, we commissioned 13 professional, published writers from a diverse set of creative writing backgrounds to craft stories using Wordcraft, a text editor with built-in AI-powered writing assistance tools. Using interviews and participant journals, we discuss the potential of NLG to have significant impact in the creative writing domain--especially with respect to brainstorming, generation of story details, world-building, and research assistance. Experienced writers, more so than amateurs, typically have well-developed systems and methodologies for writing, as well as distinctive voices and target audiences. Our work highlights the challenges in building for these writers; NLG technologies struggle to preserve style and authorial voice, and they lack deep understanding of story contents. In order for AI-powered writing assistants to realize their full potential, it is essential that they take into account the diverse goals and expertise of human writers.

对话式AI中的现有研究主要将面向任务的对话框（TOD）和问题答案（QA）视为单独的任务。为了构建可以完成用户任务和支持信息寻求信息的对话代理的目标，构建一个可以访问各种外部知识的系统，构建一个处理TOD和QA的系统非常重要。在这项工作中，我们提出了一项新任务，开放式TOD（OB-TOD），将TOD与QA任务相结合，并将外部知识源扩展到包括明确的知识源（例如Web）和隐式知识源（例如，例如，预训练的语言模型）。我们创建了一个新的数据集ob-multiwoz，在这里，我们在其中丰富了Tod会议，并使用类似QA的信息寻求基于外部知识的经验。我们提出了一个统一的模型Opera（开放式末端到端任务对话框），可以适当地访问明确和隐性的外部知识，以解决定义的任务。实验结果表明，与闭环基线相比，Opera的表现出色，并说明了两种知识类型的价值。

Chatbots已经彻底改变了人类与计算机系统互动的方式，他们替代了服务代理，呼叫中心代表等。健身行业一直是一种不断增长的行业，尽管它还没有适应AI，ML和云计算等最新技术。在本文中，我们建议使用IBM Watson开发适合健身管理的聊天栏，并将其与Web应用程序集成。我们建议使用自然语言处理（NLP）和自然语言理解（NLU）以及为Chatbot Assistant提供的IBM Cloud Watson框架。该软件采用无服务器架构，通过提供饮食计划，家庭练习，互动咨询会，健身建议，将专业的服务结合起来。

语言基础的挑战是通过在现实世界中的引用中充分理解自然语言。尽管可以使用AI技术，但此类技术对人类机器人团队的广泛采用和有效性依赖于用户信任。这项调查提供了有关语言基础的新兴信任领域的三项贡献，包括a）根据AI技术，数据集和用户界面的语言基础研究概述；b）与语言基础有关的六个假设信任因素，这些因素在人机清洁团队经验中进行了经验测试；c）对语言基础的信任的未来研究指示。

Empathy is a vital factor that contributes to mutual understanding, and joint problem-solving. In recent years, a growing number of studies have recognized the benefits of empathy and started to incorporate empathy in conversational systems. We refer to this topic as empathetic conversational systems. To identify the critical gaps and future opportunities in this topic, this paper examines this rapidly growing field using five review dimensions: (i) conceptual empathy models and frameworks, (ii) adopted empathy-related concepts, (iii) datasets and algorithmic techniques developed, (iv) evaluation strategies, and (v) state-of-the-art approaches. The findings show that most studies have centered on the use of the EMPATHETICDIALOGUES dataset, and the text-based modality dominates research in this field. Studies mainly focused on extracting features from the messages of the users and the conversational systems, with minimal emphasis on user modeling and profiling. Notably, studies that have incorporated emotion causes, external knowledge, and affect matching in the response generation models, have obtained significantly better results. For implementation in diverse real-world settings, we recommend that future studies should address key gaps in areas of detecting and authenticating emotions at the entity level, handling multimodal inputs, displaying more nuanced empathetic behaviors, and encompassing additional dialogue system features.

Large language models trained for code generation can be applied to speaking virtual worlds into existence (creating virtual worlds). In this work we show that prompt-based methods can both accelerate in-VR level editing, as well as can become part of gameplay rather than just part of game development. As an example, we present Codex VR Pong which shows non-deterministic game mechanics using generative processes to not only create static content but also non-trivial interactions between 3D objects. This demonstration naturally leads to an integral discussion on how one would evaluate and benchmark experiences created by generative models - as there are no qualitative or quantitative metrics that apply in these scenarios. We conclude by discussing impending challenges of AI-assisted co-creation in VR.