Many dialogue systems (DSs) lack characteristics humans have, such as emotion perception, factuality, and informativeness. Enhancing DSs with knowledge alleviates this problem, but, as many ways of doing so exist, keeping track of all proposed methods is difficult. Here, we present the first survey of knowledge-enhanced DSs. We define three categories of systems - internal, external, and hybrid - based on the knowledge they use. We survey the motivation for enhancing DSs with knowledge, used datasets, and methods for knowledge search, knowledge encoding, and knowledge incorporation. Finally, we propose how to improve existing systems based on theories from linguistics and cognitive science.

Natural Language Generation (NLG) has improved exponentially in recent years thanks to the development of sequence-to-sequence deep learning technologies such as Transformer-based language models. This advancement has led to more fluent and coherent NLG, leading to improved development in downstream tasks such as abstractive summarization, dialogue generation and data-to-text generation. However, it is also apparent that deep learning based generation is prone to hallucinate unintended text, which degrades the system performance and fails to meet user expectations in many real-world scenarios. To address this issue, many studies have been presented in measuring and mitigating hallucinated texts, but these have never been reviewed in a comprehensive manner before. In this survey, we thus provide a broad overview of the research progress and challenges in the hallucination problem in NLG. The survey is organized into two parts: (1) a general overview of metrics, mitigation methods, and future directions; and (2) an overview of task-specific research progress on hallucinations in the following downstream tasks, namely abstractive summarization, dialogue generation, generative question answering, data-to-text generation, machine translation, and visual-language generation. This survey serves to facilitate collaborative efforts among researchers in tackling the challenge of hallucinated texts in NLG.

问答系统被认为是流行且经常有效的信息在网络上寻求信息的手段。在这样的系统中，寻求信息者可以通过自然语言提出问题来获得对他们的查询的简短回应。交互式问题回答是一种最近提出且日益流行的解决方案，它位于问答和对话系统的交集。一方面，用户可以以普通语言提出问题，并找到对她的询问的实际回答；另一方面，如果在初始请求中有多个可能的答复，很少或歧义，则系统可以将问题交通会话延长到对话中。通过允许用户提出更多问题，交互式问题回答使用户能够与系统动态互动并获得更精确的结果。这项调查提供了有关当前文献中普遍存在的交互式提问方法的详细概述。它首先要解释提问系统的基本原理，从而定义新的符号和分类法，以将所有已确定的作品结合在统一框架内。然后，根据提出的方法，评估方法和数据集/应用程序域来介绍和检查有关交互式问题解答系统的审查已发表的工作。我们还描述了围绕社区提出的特定任务和问题的趋势，从而阐明了学者的未来利益。 GitHub页面的综合综合了本文献研究中涵盖的所有主要主题，我们的工作得到了进一步的支持。 https://sisinflab.github.io/interactive-question-answering-systems-survey/

The goal of building dialogue agents that can converse with humans naturally has been a long-standing dream of researchers since the early days of artificial intelligence. The well-known Turing Test proposed to judge the ultimate validity of an artificial intelligence agent on the indistinguishability of its dialogues from humans'. It should come as no surprise that human-level dialogue systems are very challenging to build. But, while early effort on rule-based systems found limited success, the emergence of deep learning enabled great advance on this topic. In this thesis, we focus on methods that address the numerous issues that have been imposing the gap between artificial conversational agents and human-level interlocutors. These methods were proposed and experimented with in ways that were inspired by general state-of-the-art AI methodologies. But they also targeted the characteristics that dialogue systems possess.

本文对过去二十年来对自然语言生成（NLG）的研究提供了全面的审查，特别是与数据到文本生成和文本到文本生成深度学习方法有关，以及NLG的新应用技术。该调查旨在（a）给出关于NLG核心任务的最新综合，以及该领域采用的建筑;（b）详细介绍各种NLG任务和数据集，并提请注意NLG评估中的挑战，专注于不同的评估方法及其关系;（c）强调一些未来的强调和相对近期的研究问题，因为NLG和其他人工智能领域的协同作用而增加，例如计算机视觉，文本和计算创造力。

Natural Language Processing (NLP) has been revolutionized by the use of Pre-trained Language Models (PLMs) such as BERT. Despite setting new records in nearly every NLP task, PLMs still face a number of challenges including poor interpretability, weak reasoning capability, and the need for a lot of expensive annotated data when applied to downstream tasks. By integrating external knowledge into PLMs, \textit{\underline{K}nowledge-\underline{E}nhanced \underline{P}re-trained \underline{L}anguage \underline{M}odels} (KEPLMs) have the potential to overcome the above-mentioned limitations. In this paper, we examine KEPLMs systematically through a series of studies. Specifically, we outline the common types and different formats of knowledge to be integrated into KEPLMs, detail the existing methods for building and evaluating KEPLMS, present the applications of KEPLMs in downstream tasks, and discuss the future research directions. Researchers will benefit from this survey by gaining a quick and comprehensive overview of the latest developments in this field.

自动问题应答（QA）系统的目的是以时间有效的方式向用户查询提供答案。通常在数据库（或知识库）或通常被称为语料库的文件集合中找到答案。在过去的几十年里，收购知识的扩散，因此生物医学领域的新科学文章一直是指数增长。因此，即使对于领域专家，也难以跟踪域中的所有信息。随着商业搜索引擎的改进，用户可以在某些情况下键入其查询并获得最相关的一小组文档，以及在某些情况下从文档中的相关片段。但是，手动查找所需信息或答案可能仍然令人疑惑和耗时。这需要开发高效的QA系统，该系统旨在为用户提供精确和精确的答案提供了生物医学领域的自然语言问题。在本文中，我们介绍了用于开发普通域QA系统的基本方法，然后彻底调查生物医学QA系统的不同方面，包括使用结构化数据库和文本集合的基准数据集和几种提出的方​​法。我们还探讨了当前系统的局限性，并探索潜在的途径以获得进一步的进步。

由于信息和错误信息都可以在现代媒体生态系统中传播的速度，事实检查变得越来越重要。因此，研究人员一直在探索如何自动检查，使用基于自然语言处理，机器学习，知识表示以及数据库来自动检查的技术，以自动预测所称的索赔的真实性。在本文中，我们从自然语言处理中调查了自动检查源，并讨论其与相关任务和学科的联系。在此过程中，我们概述了现有数据集和模型，旨在统一给出的各种定义和识别共同概念。最后，我们突出了未来研究的挑战。

在本文中，我们介绍了基于大型预训练的语言模型（PLM）pangu-alpha（Zeng等，2021）的中国预训练的开放域对话生成模型。与其他对大量对话数据进行培训的预训练的对话模型不同，我们旨在通过继承PLM的有价值的语言能力和知识来构建强大的对话模型，并以相对较少的数据和计算成本构建强大的对话模型。为此，我们训练大型PLM Pangu-Alpha的Pangu-bot，该机器人已被证明在各种中国自然语言任务上表现出色。我们研究了pangu-bot产生的响应的不同方面，包括响应质量，知识和安全性。我们表明，Pangu-Bot优于最先进的中国对话系统（CDIALGPT（Wang等，2020），Eva（Zhou等，2021），EVA2.0（Gu等，2022）） W.R.T.以上三个方面。我们还证明，可以轻松地部署pangu-bot，以在没有进一步训练的情况下产生情感反应。在整个经验分析中，我们还指出，Pangu-bot响应质量，知识正确性和安全性仍然远非完美，进一步的探索对于建立可靠且智能的对话系统是必不可少的。我们的型号和代码将在https://github.com/huawei-noah/pretretaining-language-model/tree/master/master/pangu-bot上提供。

This paper aims to provide a radical rundown on Conversation Search (ConvSearch), an approach to enhance the information retrieval method where users engage in a dialogue for the information-seeking tasks. In this survey, we predominantly focused on the human interactive characteristics of the ConvSearch systems, highlighting the operations of the action modules, likely the Retrieval system, Question-Answering, and Recommender system. We labeled various ConvSearch research problems in knowledge bases, natural language processing, and dialogue management systems along with the action modules. We further categorized the framework to ConvSearch and the application is directed toward biomedical and healthcare fields for the utilization of clinical social technology. Finally, we conclude by talking through the challenges and issues of ConvSearch, particularly in Bio-Medicine. Our main aim is to provide an integrated and unified vision of the ConvSearch components from different fields, which benefit the information-seeking process in healthcare systems.

我们提出了一个开放域的社交聊天机器人Chirpy Cardinal。为了既有信息又有信息，我们的机器人以一种真实的，情感上的方式与用户聊天。通过将受控的神经产生与脚手架，手写的对话整合在一起，我们让用户和机器人都轮流推动对话，从而产生引人入胜且流利的体验。Chirpy Cardinal部署在Alexa奖Socialbot Grand Challenge的第四次迭代中，每天处理数千次对话，在9个机器人中排名第二，平均用户评级为3.58/5。

生成的开放域对话系统可以从外部知识中受益，但是缺乏外部知识资源和寻找相关知识的困难限制了该技术的发展。为此，我们使用动态服务信息提出了一个知识驱动的对话任务。具体而言，我们使用大量的服务API，可以作为外部知识来源提供高覆盖范围和时空敏感性。对话系统生成查询以请求外部服务以及用户信息，获取相关知识，并基于此知识生成响应。为了实现此方法，我们收集并发布了第一个开放式域中国服务知识对话数据集Dusinc。同时，我们构建了一个基线模型柏拉图 - 线，该模型实现了对话的自动利用。自动评估和人类评估都表明，我们提出的新方法可以显着改善开放域对话的效果，并且与对话预培训模型Plato-2相比，人类评估中的会话级总数提高了59.29％。数据集和基准模型将被开源。

Wikidata是一个经常更新，社区驱动和多语言知识图形。因此，Wikidata是实体联系的一个有吸引力的基础，这是最近发表论文的增加显而易见的。该调查侧重于四个主题：（1）存在哪些Wikidata实体链接数据集，它们是多么广泛使用，它们是如何构建的？ （2）对实体联系数据集的设计进行Wikidata的特点，如果是的话，怎么样？ （3）当前实体链接方法如何利用Wikidata的特定特征？ （4）现有实体链接方法未开发哪种Wikidata特征？本次调查显示，当前的Wikidata特定实体链接数据集在其他知识图表中的方案中的注释方案中没有不同。因此，没有提升多语言和时间依赖数据集的可能性，是自然适合维基帽的数据集。此外，我们表明大多数实体链接方法使用Wikidata以与任何其他知识图相同的方式，因为任何其他知识图都缺少了利用Wikidata特定特征来提高质量的机会。几乎所有方法都使用标签等特定属性，有时是描述，而是忽略超关系结构等特征。因此，例如，通过包括超关系图嵌入或类型信息，仍有改进的余地。许多方法还包括来自维基百科的信息，这些信息很容易与Wikidata组合并提供有价值的文本信息，Wikidata缺乏。

机器学习方法尤其是深度神经网络取得了巨大的成功，但其中许多往往依赖于一些标记的样品进行训练。在真实世界的应用中，我们经常需要通过例如具有新兴预测目标和昂贵的样本注释的动态上下文来解决样本短缺。因此，低资源学习，旨在学习具有足够资源（特别是培训样本）的强大预测模型，现在正在被广泛调查。在所有低资源学习研究中，许多人更喜欢以知识图（kg）的形式利用一些辅助信息，这对于知识表示变得越来越受欢迎，以减少对标记样本的依赖。在这项调查中，我们非常全面地审查了90美元的报纸关于两个主要的低资源学习设置 - 零射击学习（ZSL）的预测，从未出现过训练，而且很少拍摄的学习（FSL）预测的新类仅具有可用的少量标记样本。我们首先介绍了ZSL和FSL研究中使用的KGS以及现有的和潜在的KG施工解决方案，然后系统地分类和总结了KG感知ZSL和FSL方法，将它们划分为不同的范例，例如基于映射的映射，数据增强，基于传播和基于优化的。我们接下来呈现了不同的应用程序，包括计算机视觉和自然语言处理中的kg增强预测任务，还包括kg完成的任务，以及每个任务的一些典型评估资源。我们最终讨论了一些关于新学习和推理范式的方面的一些挑战和未来方向，以及高质量的KGs的建设。

Empathy is a vital factor that contributes to mutual understanding, and joint problem-solving. In recent years, a growing number of studies have recognized the benefits of empathy and started to incorporate empathy in conversational systems. We refer to this topic as empathetic conversational systems. To identify the critical gaps and future opportunities in this topic, this paper examines this rapidly growing field using five review dimensions: (i) conceptual empathy models and frameworks, (ii) adopted empathy-related concepts, (iii) datasets and algorithmic techniques developed, (iv) evaluation strategies, and (v) state-of-the-art approaches. The findings show that most studies have centered on the use of the EMPATHETICDIALOGUES dataset, and the text-based modality dominates research in this field. Studies mainly focused on extracting features from the messages of the users and the conversational systems, with minimal emphasis on user modeling and profiling. Notably, studies that have incorporated emotion causes, external knowledge, and affect matching in the response generation models, have obtained significantly better results. For implementation in diverse real-world settings, we recommend that future studies should address key gaps in areas of detecting and authenticating emotions at the entity level, handling multimodal inputs, displaying more nuanced empathetic behaviors, and encompassing additional dialogue system features.

Any organization needs to improve their products, services, and processes. In this context, engaging with customers and understanding their journey is essential. Organizations have leveraged various techniques and technologies to support customer engagement, from call centres to chatbots and virtual agents. Recently, these systems have used Machine Learning (ML) and Natural Language Processing (NLP) to analyze large volumes of customer feedback and engagement data. The goal is to understand customers in context and provide meaningful answers across various channels. Despite multiple advances in Conversational Artificial Intelligence (AI) and Recommender Systems (RS), it is still challenging to understand the intent behind customer questions during the customer journey. To address this challenge, in this paper, we study and analyze the recent work in Conversational Recommender Systems (CRS) in general and, more specifically, in chatbot-based CRS. We introduce a pipeline to contextualize the input utterances in conversations. We then take the next step towards leveraging reverse feature engineering to link the contextualized input and learning model to support intent recognition. Since performance evaluation is achieved based on different ML models, we use transformer base models to evaluate the proposed approach using a labelled dialogue dataset (MSDialogue) of question-answering interactions between information seekers and answer providers.

自然语言处理（NLP）是一个人工智能领域，它应用信息技术来处理人类语言，在一定程度上理解并在各种应用中使用它。在过去的几年中，该领域已经迅速发展，现在采用了深层神经网络的现代变体来从大型文本语料库中提取相关模式。这项工作的主要目的是调查NLP在药理学领域的最新使用。正如我们的工作所表明的那样，NLP是药理学高度相关的信息提取和处理方法。它已被广泛使用，从智能搜索到成千上万的医疗文件到在社交媒体中找到对抗性药物相互作用的痕迹。我们将覆盖范围分为五个类别，以调查现代NLP方法论，常见的任务，相关的文本数据，知识库和有用的编程库。我们将这五个类别分为适当的子类别，描述其主要属性和想法，并以表格形式进行总结。最终的调查介绍了该领域的全面概述，对从业者和感兴趣的观察者有用。

In open-domain dialogue intelligent agents should exhibit the use of knowledge, however there are few convincing demonstrations of this to date. The most popular sequence to sequence models typically "generate and hope" generic utterances that can be memorized in the weights of the model when mapping from input utterance(s) to output, rather than employing recalled knowledge as context. Use of knowledge has so far proved difficult, in part because of the lack of a supervised learning benchmark task which exhibits knowledgeable open dialogue with clear grounding. To that end we collect and release a large dataset with conversations directly grounded with knowledge retrieved from Wikipedia. We then design architectures capable of retrieving knowledge, reading and conditioning on it, and finally generating natural responses. Our best performing dialogue models are able to conduct knowledgeable discussions on open-domain topics as evaluated by automatic metrics and human evaluations, while our new benchmark allows for measuring further improvements in this important research direction.

旨在用自然语言和谐地与人类交流的智能对话体系对于促进人工智能时代的人机互动的发展非常出色。有了逐渐复杂的人类计算机交互要求（例如，多模式输入，时间敏感性），传统的基于文本的对话系统很难满足对更加生动和方便的交互的需求。因此，视觉背景增强对话系统（VAD）有可能通过感知和理解多模式信息（即图像或视频中的视觉上下文，文本对话历史记录）与人类进行交流，已成为主要的研究范式。 VAD受益于视觉和文本上下文之间的一致性和互补性，具有产生引人入胜和背景感知响应的潜力。为了描述VAD的开发，我们首先表征VAD的概念和独特功能，然后介绍其通用系统体系结构以说明系统工作流程。随后，对一些研究挑战和代表性作品进行了详细研究，然后进行了权威基准摘要。我们通过提出一些开放问题和有前途的VAD研究趋势来结束本文，例如，在跨模式对话环境下，人机对话的认知机制以及知识增强的跨模式语义互动。

We develop a high-quality multi-turn dialog dataset, DailyDialog, which is intriguing in several aspects. The language is human-written and less noisy. The dialogues in the dataset reflect our daily communication way and cover various topics about our daily life. We also manually label the developed dataset with communication intention and emotion information. Then, we evaluate existing approaches on DailyDialog dataset and hope it benefit the research field of dialog systems 1 .