01
Frequent dials, low pickup rate
Spam tags and windmill blocks compress target reach pools.
→
Unable to contact key cohorts for actual surveys.
AI Satisfaction Survey Agent
Make Every CSAT Survey Capture Exact Feedback
Designed for collecting post-interaction customer feedback. Maximize survey reach × Boost response rate × Full compliance × Actionable CSAT insights
CSAT Survey · Live
3,640 Concurrenciesa
Hello Mr. Zhang, this is XX Hotel. How was your stay yesterday? Do you have 1 minute for a quick CSAT survey?
U
It was okay, but the room soundproofing was a bit poor.
a
Thank you! I've recorded the 'soundproofing' issue and will upgrade you to an executive suite next time. Were you satisfied with other aspects of your stay?
U
The breakfast was great, and the service was good.
CSAT Score
88
Status
Issue Dispatched
CRM Status
✓ Upgraded Perks
1 Day
Fast Outbound Launch
200+
Industry Templates
Flexible
Billing Method
30%+
Average Conversion Boost
delinquency in CSAT rates is caused by blunt tools
Static web forms collect zero details. Proactive, smart voice surveys engage customers and record true preferences.
PROBLEM
02
Cold calls, zero cooperation
Users view CSAT surveys as sales calls, blocking lines or giving lazy answers.
→
Surveys fail, logging useless feedback.
03
Stiff scripts, missing guidance
Generic scripts lacking clear explanations of CSAT purpose or privacy rules.
→
Fails to interest users, yielding empty questionnaires.
04
Crude operations, resource drain
Calling all accounts with identical parameters regardless of purchase weight.
→
Wastes slots and increases carrier risk.
05
Regulatory walls, risk build-ups
Strict policies on customer feedback data and outbound call times.
→
Triggers user complaints and carrier ban bans.
06
Unclosed loops, ignored feedback
Feedback is logged but never dispatched to customer service or product R&D.
→
Survey becomes a checklist, failing to guide product strategy.
6 Solutions to Master Actionable CSAT Surveys
Bridge the gap between reach, script structure, risk controls, and automated receipt sync.
Smart Reach CSAT
Dynamic carrier trunks + scheduling algorithms
Boosts pick-up rates to expand valid reached customer pools.
Utility-Guided CSAT
Pitches with official brand name validation + utility alerts
Slashes user guard and encourages true, detailed answers.
Context-Aware CSAT
Pitches tailored to historic order details + personal support
Bypasses generic forms to discover raw customer needs.
Fine-Grained Segmentation
VIP groupings + order weight categorizations
Prioritizes key clients to optimize outbound slots.
Secure CSAT Feedback
GDPR/compliance scrubbing + phone encryption + masking
Prevents data leakage and carrier blocks.
Closed-Loop CSAT
Auto-transcription + task creation + WeChat link pushes
Ensures feedback triggers service improvements, lifting retention.
Cross-sector templates for sincere CSAT surveys
Customized for retail, education, and services to transform feedback into product upgrades.
Retail
Retail After-Sales CSAT
Calls consumers regarding usage, satisfaction, and suggestions.
Guides to WeChat to claim repurchase gifts, raising retention.
Edu
Education Service CSAT
Calls parents regarding study gains and class CSAT.
Pushes WeChat course optimization reports, boosting renewal.
Local
Local Store Needs CSAT
Alerts past physical visitors of new menus, collections, and discounts.
Adds WeChat to push community-exclusive dining coupons.
Service
Service Quality CSAT
Calls clients post-service to rating processes, quality, and needs.
Connects with WeChat support managers to clear issues.
E-com
E-Commerce Logistics CSAT
Calls buyers regarding order accuracy, box quality, and CSAT.
Pushes WeChat re-engagement vouchers to raise frequency.
B2B
B2B Client Feedback CSAT
Calls lapsed corporate accounts to introduce new package iterations.
Syncs WeChat with account managers and pushes B2B insights.
Four Pillars of CSAT Survey Agent
Harnessing semantic sentiment parsing, fluent empathetic dialogue, and data closed-loops.
Customer Says
"Overall okay, but the room noise insulation was poor, and the breakfast area was too crowded..."
AI Semantic Analysis
AI Understood ✓
Customer satisfied overall + raises 2 complaints (noise, breakfast area)
Intent: Satisfied + 2 ComplaintsCustomer: 1 Day Post-checkoutStage: Satisfaction Survey
Complaint Sentiment Accuracy
94%¹
No Keywords Preset
✓
Fuzzy Expressions
Supported
¹ Based on 30,000 satisfaction calls test
Precise Sentiment Analysis
Tags subtle reviews (complaints, praise, feature ideas) with LLM precision.
avavox
Intelligent Routing
Claude
DeepSeek
Qwen
Gemini
ChatGPT
豆包
Grok
● Real-time Routing
7 Models
Orchestration
Intelligent Routing
Milliseconds
Balanced
Natural & Precise
Seven-Model Dynamic Routing
Schedules Claude, DeepSeek, Qwen and top-tier LLMs for optimal dialog fluency.
Human-like Chat · 14:23
Latency 380msa
Hello Mr. Zhang, this is customer service from XX Hotel. How was your stay yesterday? Do you have 1 minute for a brief feedback?
客
It was okay, but the noise insulation in the room was poor.
a
Thanks! Recorded 'noise' for upgrade, and we'll upgrade you to an executive suite for free next time. Were other parts satisfactory?Compensation
客
Breakfast was nice, and the service was excellent.
a
Recorded hotel praise ✓ Assigned noise issue to maintenance, upgrade coupon has been sent to your account, look forward to seeing you againJob Assigned
Response Latency
< 500ms
Multi-turn
Supported
Voice Cloning
30s
Warm & Caring Dialogue Flow
Sub-500ms latency, deep multi-turn support, and empathetic scripts. Clone friendly brand voices.
Digital Employee · Closed Loop
From Satisfaction to Reputation
NPS +20
Dials
50,000
Connects
38,000
Scored
30,000
Complaints Logged
18,500
Bonus Issued
9,200
Self-optimizing via closed loop data
Feedback monetization Loop
5-stage CSAT funnel. Syncs raw reviews with business databases, boosting average NPS by +20 points.
Set Up Your Satisfaction Survey Agent in 3 Mins
Sleek, zero-code workflow. Launch high-response, interactive customer satisfaction surveys instantly.
01
You Said ▸ AI Assistant
Build a customer satisfaction survey agent, short, polite, highlighting keys...
Script generating28s
312 scripts generated✓ Auto-adapted
Describe Needs in Chat
Just chat to describe your business needs, and AI automatically writes precise scripts.
02
contacts.csv
3,420 contacts · verified
Schedule
09:00 — 18:00 · Workdays
Concurrency200 channels
✓ Setup complete · no IT needed
Import List & Set Schedule
Upload contacts and set call times without any IT intervention.
03
Campaign running
03:24:18Dials
12,840calls
Reach
12,840
Answer
9,650
Completed
1,247
Completed 1,247✓ Sync to CRM
Launch & Real-time Reports
Launch the task with one click and monitor live call data and intent analytics.